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To provide students with an understanding of business and customer management theories and practices that support the achievement of an organisations success.
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Please refer to our
Quick Help Guide
for step by step instructions.
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Certificate in Customer Service, Management & Value
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Aim of Programme
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Aim of Programme
The acquisition, management and retention of customers is a critical business activity and the delivery of consistent and effective customer management is key to achieving this business priority. Participants with have the opportunity to gain greater understanding and insights into the area of Customer Service, Management and Value Creation. Participants will gain understanding and knowledge of management practices and human behaviour that impact on organisational success.
Online/Blended
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[numbers stop=”6″ suffix=”” icon=”star”]NFQ Level[/numbers]
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Minimum Entry Requirements
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Minimum Entry Requirements
Mature applicants (i.e over 23 years)
or
Leaving Certificate Grade O6 at ordinary level in five subjects in the Leaving Certificate. Two of these subjects must be Mathematics and a language (English or Irish)
or
QQI Level 5 Full award with a minimum of eight modules. or Recognition of Prior Learning (APL/APEL)
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Progression
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Progression
Students may be able to use credits from this Special Purpose Award towards exemptions on other programmes in the Department of Lifelong Learning.
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Induction
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Induction
Online Induction will take place on Saturday 30th January 2021. Time to be confirmed.
Registered students will meet their lecturers and become acquainted with AIT operating systems, such as our online delivery platform, Moodle, Rules and Regulations etc.
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Details
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Details
Delivery
[progress_bar value=”100″ icon=”time” size=”medium”]1 Semester: 8 Weeks[/progress_bar]
Please note that due to COVID restrictions, all classes are currently being provided remotely.
Mondays & Wednesday Mornings from 9.30am to 12.30pm.
Programme Fee
The programme is free to Springboard eligible participants.
Commencing
Induction – Saturday 30th January 2021
Classes – Commencing Monday 1st Feb 2021
To Apply
[button size=”medium” link=”https://ssb.ancheim.ie/ait/app/bwskalog.P_DispLoginNon” style=”solid” icon=”laptop”]Apply Online[/button]
Please refer to our
Quick Help Guide
for step by step instructions.
Enquiries
Email – [email protected]
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